Which skill can aid Correctional Officers in diffusing tense situations?

Empathy and active listening are vital skills for correctional officers when it comes to diffusing tense situations. By demonstrating empathy, officers are able to acknowledge and understand the feelings and perspectives of inmates. This creates an environment of trust and respect, which can significantly de-escalate potential conflicts.

Active listening, on the other hand, involves paying full attention to what the inmate is saying, allowing them to express their concerns or frustrations without interruption. This can help inmates feel heard and validated, reducing their agitation and potentially leading to a more peaceful resolution. Together, these skills promote effective communication, contributing to a safer and more controlled environment within the correctional facility.

Other options, such as ignoring inmate emotions or strictly adhering to rules without exception, may actually escalate tensions rather than alleviate them. While effective time management is important in many aspects of a correctional officer's duties, it does not directly address the emotional dynamics at play in tense situations.